Welcome to our FAQ page.
If you do not find the answers to your questions here, please email us
When will my order be ready?
Our garments are not massed produced. Each one is hand made to your specifications and quality takes time. This means it will take 4 to 6 weeks to get your order to you. During July through October orders may run over 10 weeks due to our show schedule. Occasionally we can manage rush orders, please contact us before ordering. We may also have some items in stock, please inquire. Thank you for taking this into consideration when placing your order.
Where are these garments made?
We make all of the garments ourselves, here in the USA. That includes all of the work that goes into the hand screening, embroidery, cutwork, belts, etc. Some findings, like buttons, and some materials, like silks, and the boots may be made overseas. Whenever possible we do buy American made products, parts or supplies.
How do you ship and where can I track my order once it has been shipped?
All items will be shipped by US Mail. We notify you by email when your order is shipped. Just email us back requesting your delivery confirmation number to track your package. For special shipping arrangements, such as rush orders and overnight delivery when available email us or phone us at 978-531-1485.
How do I give you my custom measurements?
Email us and we will send you our Printable Measurements page. Please fill it out according to directions. Or you can just email us if you already have the info, please make sure to include your order number.
I'd like a color combination not listed on your web site. Can I order it?
Yes, it would be considered a Special Order and may requirement a longer production time. Please contact us via email and we will advise you on availability. Some color combinations considered "non-standard" may not be returnable, only exchanged or altered if possible.
What is the difference between a Custom Order and a Specialty Order?
A Custom Order is one of our standard garments with slight modifications. For example: colors not offered via the website or made with different embroidery patterns than shown on the product page or made to specific measurements. Sometimes, but not always, these modifications will result in additional charges. A Custom garment maybe exchanged/returned only if we deem it re-sellable. We will notify you of this before making the garment.
A Specialty Order is a highly modified website garment or a designed garment made from your picture, drawing, or requests. Pricing will be determined by the style of the garment. This is a much more detailed process and results in a garment that is not returnable. We will make every effort to make sure the garment fits you properly and that the final product is what you requested.
I need clothes for my wedding. How much lead time do you need?
We'd like for at least 2 months notice for standard orders. Special Orders need 4 months to schedule production time. The larger the order, the more time we will need.
How do I care for my garments?
We recommend a cold water wash on a delicate cycle and line dry. This will increase the longevity of the garment as well as prevent shrinking and possible discoloration of the fabric. It would be helpful to turn garment inside out before washing if it has embroidery or handscreening. Washing instructions are mailed to you with the product. Our garments are not pre-shrunk. No guarantees can be made regarding lightfastness or color transference during washing or cleaning.
I need to return a garment. Where do I send it and will I get a full refund?
Please contact us before shipping a garment back to us. All returns are per our discretion.
Please mail your return to Threads of Time, P O Box 214, Peabody, MA 01960-6714, with a letter stating the reason for the return as well as all your contact information and order number. If you need a street address please contact us, so we can make sure we will be here to receive it. If you have any complaints or problems with our products please call us at 978-531-1485 10 AM to 7 PM EST, and we will make every effort to rectify the situation.
The garment I ordered doesn't quite fit. How much would an alteration cost?
Alterations costs will vary as to what needs to be done. Raising a hem would run approx. $8 plus shipping. If you need something like longer sleeves, it would run approx. $12 plus shipping. Please contact us before shipping a garment back to us.
I purchased a Raw Silk garment from you. It is nubby. Is this normal and how do I care for the silk fabric?
Irregularities or variations in shade and weave are characteristic of fine silk fabric. This gives the fabric its beauty, texture and charm. I recommend dry cleaning but, you can throw the garment into the washer if you choose. I highly recommend washing it in cold water on a delicate cycle and line dry. This will increase the longevity of the garment as well as prevent shrinking and possible discoloration of the fabric. Adding 1 tablespoon vinegar to the wash cycle will help keep the silk soft. To protect the embroidery or hand screening, we recommend turning the garment inside out before washing.
I have a garment I already own. Will you alter, embroider or silkscreen it?
No, Sorry, we will not work on clothing/costuming other than our own.
I have a concern about the colors chosen for my garments. If I order another item at a later date will it still match?
Please understand that the fabrics we use over time may come from different dye lots, thus there may be a slight variation in color. The later you wait the greater the chance the colors may not match exactly. If you want matching pieces of clothing, order them at the same time, and be sure to let us know that this is your intention.
If I purchased a commercial pattern for a garment, will you make it for me from this pattern?