Welcome to our FAQ page
If you do not find the answers to your questions here, please email us!
Our garments are not massed produced. Each one is handmade to your specifications and that quality takes time. This means it will take 4 to 10 weeks to get your order to you. July through October orders may run over 12 weeks due to our show schedule. Occasionally we can manage rush orders or may have items in stock, please contact us before ordering. Thank you for taking this into consideration when placing your order. Always feel free to reach out to us.
We make all of the garments ourselves, here in the USA. That includes all of the work that goes into the hand screening, embroidery, cutwork, belts, etc. Some findings like buttons, and some materials like silks, and the boots may be made overseas. Whenever possible we do buy American-made products, parts, or supplies. For example, our elastics supplier makes their elastics in the USA.
All items will be shipped by US Priority Mail. We notify you by email when your order is shipped. Just email us back requesting your delivery confirmation number to track your package. For special shipping arrangements, such as rush orders and overnight delivery when available please contact us first.
Email us and we will send you our Printable Measurements page. Please fill it out according to the directions. Or you can just email us if you already have the info, please make sure to include your order number. There is also a place on all product pages for Special Instructions - a few measurements can be put in there.
Yes, it would be considered a Specialty Order and may require a longer production time. Please contact us via email and we will advise you on options and availability. Some color combinations considered "non-standard" may not be returnable, only exchanged or altered, if possible.
A Custom Order is one of our standard garments with slight modifications. For example, colors not offered via the website or made with different embroidery patterns than shown on the product page or made to specific measurements. Sometimes, but not always, these modifications will result in additional charges. A Custom garment may be exchanged/returned only if we deem it re-sellable. We will notify you of this before the garment is made.
A Specialty Order is a highly modified website garment or a designed garment made from your picture, drawing, or requests. Pricing will be determined by the style of the garment. This is a much more detailed process and results in a garment that is not returnable. We will make every effort to make sure the garment fits you properly and that the final product is what you requested. An initial non-refundable deposit will be required. We have only limited time during the year for a few Specialty Orders due to our show schedule.
Please see our Wedding page for all the details and information you need in regards to weddings.
We generally recommend a cold water wash on a delicate cycle and line dry, unless otherwise noted (some items are dry clean only and they are notated as such). This will increase the longevity of the garment as well as prevent shrinking and possible discoloration of the fabric. It would be helpful to turn the garment inside out before washing it if it has embroidery or hand-screening. Washing instructions will be mailed to you with the garment(s). Our garments are not pre-shrunk. No guarantees can be made regarding lightfastness or color transference during washing /cleaning on the 100% cotton fabrics, over-dyed fabrics are beyond our control, but if we notice an issue we do not use the fabric.
Please contact us before shipping a garment back to us.
All returns must be unworn - and returns are per our discretion. Return address will be given upon acknowledgment from us. On standard items we will refund the full cost of the garment, provided it is returned in good condition and has not been worn, mishandled, or washed. We cannot refund shipping costs.
Items ordered over the website CANNOT be returned at any show/Faire or event we attend without prior consent by us. Items purchased at an event may be returned unworn and with prior consent. A receipt or a clear copy of the receipt is required for all returned garments. Returns are not accepted after 30 days. Items damaged during shipping are not our responsibility. We make every effort to carefully wrap and protect the items before shipping. Specialty orders, custom embroidery, and some color combinations considered "non-standard" may not be returnable for a monetary refund, only exchanged or altered if possible. You will be notified of this at the time of order. Inquire before ordering if you have concerns.
Alterations costs will vary as to what needs to be done. Raising a hem would run approx. $12 (plus shipping.) If you need something like longer sleeves, it would run approx. $8 plus shipping. Please contact us before shipping a garment back to us. A lot of issues can be avoided by providing us with measurements. Please contact us for more directions and a measurement chart.
No, Sorry, we will not work on clothing/costuming other than our own.
Please understand that the fabrics we use over time may come from different dye lots, thus there may be a slight variation in color. The later you wait the greater the chance the colors may not match exactly. If you want matching pieces of clothing, order them at the same time, and be sure to let us know that this is your intention.
We will not accept orders to build garments from commercially available patterns (Simplicity, McCall's, etc.). It is illegal to do so. Those patterns are created for personal, non-commercial use only, as stated on the pattern envelope. However, we can use the style/design idea as a base for a unique garment. Contact us for more details.